Last updated: September 27, 2026
Every Southern Girl Skincare product is handcrafted in small batches. We want you to love every jar, so please read this policy before you order.
All sales are final
For hygiene and safety reasons, we do not accept returns or exchanges and do not issue refunds on skincare products once they have shipped. This protects every customer: we never resell a product that has left our hands.
Damaged, defective, or incorrect items
If your order arrives damaged, has a quality issue, or you received the wrong item, we will make it right with a free replacement (or a refund if the item is no longer available).
Email info@southerngirlskin.com within 7 days of delivery and include:
- Your name and order number
- A photo of the item
- A photo of the outside of the package and shipping label
You do not need to send the item back unless we ask you to.
Cancellations
You may cancel an order within 48 hours of purchase, as long as it has not shipped. Email info@southerngirlskin.com with your order number. Approved cancellations are refunded to your original payment method.
Lost or stolen packages
Once a package is marked delivered by the carrier, we are not responsible for lost or stolen mail. If your tracking has not updated or your package has not arrived, contact us and we will do everything we can to help you file a claim with the carrier.
Refund timing
When a refund is approved, it is issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days to appear.
Questions
We are happy to help. Email info@southerngirlskin.com and we will respond within 24–48 business hours.
See also our Shipping Policy, Privacy Policy, and Terms & Conditions.